Terms and conditions

If you want to buy wine from us or use our web site you can only do so on these terms and conditions, and by registering on the web site or ordering via email or phone you are agreeing to be bound by them. We may change these from time to time by updating this page.

Customer Commitment

Quality

We are committed to the quality of our wines.

Price

We are committed to providing great value wines.

Delivery

Packages will be delivered by an independent courier. Minimum delivery charge is on per 12-Bottle Case basis. A case charge is made for any amount of bottles between 1 and 12. Delivery charges are calculated by our delivery calculator on checkout. We reserve the right to add to this charge if for any reason our costs of delivering to your address are higher than calculated.

Delivery times vary between region but we will have your goods delivered to you within 10 working days of your payment clearing and usually much quicker. We will contact you if for any reason we cannot deliver your goods in 10 working days. If you are not home when we deliver we will leave the wine in what we think is a safe place outside your house. If we can't find a safe place we will take the wine back and deliver it another time. You can provide us with some instructions on delivery when you checkout from our website or when you email us your order. We can also deliver to your workplace if that is easier.

Wine Breakages

In the event that any of the bottles in your case are damaged, please let us know within 14 days and we will ship you replacement bottles or issue you with a full refund.

Availability

Wine is an agricultural product and runs out from time to time. If you order wine from us and we run out of stock, we may change some of the bottles without asking you. We will always change the bottles for equivalent or better quality bottles. If you ever have cause to disagree with our choice of replacements, we will take back the bottles and give you a credit, no questions asked. If we don't feel we can offer a suitable replacement we will ship your order without the products we can't supply.

Customer satisfaction

If you are dissatisfied with our performance in any way, please contact us immediately. At Hawkhurst Estate, we aim to deal with all enquiries fairly, confidentially and quickly. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

Right To Terminate

This Customer Commitment is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to close your account, by inactivating it, once we have met our obligations under this commitment. If we do inactivate your account, and you choose to make another purchase, whether through that account or any other, then our obligation to you for any claim will be limited to your statutory rights and we will not be bound to deliver our full Customer Commitment.

Prices and payment

All prices are quoted in New Zealand Dollars. Delivery in addition to the product price. All prices include GST.We accept payment by Visa, Mastercard, American Express, cheque and direct credit to our bank account. We will not ship goods until your payment has cleared. We reserve the right to terminate any special offer at any time, without notice.

Age restriction

We won't sell wine to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old. If you are buying a case of wine as a gift - the recipient must also be over 18 years old. If on delivery we are in any doubt about the age of the recipient, we will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately we will be unable to leave the wine.

Returns

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 14 days from delivery of the wine, otherwise you cannot rely on clause above.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty goods.

Warranties

We warrant that the wines will be of satisfactory quality and fit for their general purpose.

Liability

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

We may change or add to these terms and conditions for security, legal or regulatory reasons. Relevant New Zealand law will apply to these terms and conditions and the relevant courts of New Zealand will have exclusive jurisdiction.